Help Center

ChatLucid Guide

Everything you need to know about building and managing AI chatbots with ChatLucid

Getting Started

What is ChatLucid?

ChatLucid is a BYOK (Bring Your Own Keys) AI chatbot platform that gives you complete transparency and control over your AI conversations.

Creating Your First Chatbot

Learn how to create your first chatbot in under 5 minutes using your own API keys from OpenAI, Anthropic, or other providers.

Understanding BYOK

BYOK means you use your own API keys. You pay your AI provider directly, and ChatLucid provides the platform to manage, monitor, and optimize your chatbots.

API Keys & Setup

Connecting OpenAI

Get your API key from platform.openai.com, then add it in Settings > API Keys. ChatLucid never stores or proxies your keys.

Connecting Anthropic (Claude)

Get your Anthropic API key from console.anthropic.com and add it to your ChatLucid account for Claude models.

Using Multiple Providers

You can connect multiple AI providers and switch between them for different chatbots or use hybrid orchestration.

Building Chatbots

Uploading Knowledge Base

Upload PDFs, text files, or paste website URLs to give your chatbot context. ChatLucid processes and indexes this content automatically.

Customizing Responses

Use system prompts to define your chatbot's personality, tone, and behavior. Test different prompts to find what works best.

Embedding on Your Website

Copy the embed code from your chatbot settings and paste it into your website. Works with WordPress, Shopify, and custom sites.

Analytics & Monitoring

Conversation Replay

View every conversation your chatbot has had. See user questions, bot responses, and identify areas for improvement.

Cost Tracking

Monitor token usage and costs per conversation. ChatLucid shows you exactly how much each interaction costs.

Issue Detection

ChatLucid automatically flags conversations where your bot struggled or gave unclear answers, helping you improve quality.

Billing & Subscriptions

Understanding Plans

ChatLucid charges for the platform, not for AI usage. Your AI costs go directly to your provider (OpenAI, Anthropic, etc.).

Upgrading Your Plan

Upgrade anytime from your dashboard. Higher plans offer more chatbots, messages, and advanced features like hybrid orchestration.

Managing Payments

Update your payment method, view invoices, and manage your subscription from the Billing section in your dashboard.

Data Privacy & Compliance

Where is my data stored?

All your data, including conversations and knowledge base indexes, is stored directly in your own dedicated Supabase instance. ChatLucid is a zero-knowledge platform by design.

Is my data used for training?

No. When you use your own API keys, your data is handled according to your provider's enterprise terms (e.g., OpenAI's API data policy), which typically excludes data from training models.

GDPR & Privacy Compliance

Since you own the database and the keys, you have full control over data deletion and retention policies, making it easier to meet GDPR and other regulatory requirements.

LLM Views Proxy

What is the LLM Views Proxy?

LLM Views provides a standardized proxy for all OpenAI-compatible models. It allows for advanced monitoring, failover, and cost optimization across multiple providers.

Setting up the Proxy

To use LLM Views, set your base URL to https://api.llmviews.com/v1 and use your LLM Views API key. This enables unified tracking for all your models.

Benefits of Proxying

Proxying through LLM Views gives you a single point of control, detailed request/response logs, and the ability to switch providers without changing your code.

Troubleshooting

Chatbot Not Responding

Check that your API key is valid and has credits. Verify your chatbot is published and the embed code is correctly placed.

High API Costs

Review your conversation logs to identify expensive queries. Consider using smaller models for simple questions or implementing rate limiting.

Slow Response Times

Response time depends on your AI provider. GPT-4 is slower but more accurate, while GPT-3.5 is faster. Choose based on your needs.